Engage, advanced customer loyalty and gift card system
The Engage advanced loyalty system is the new flagship loyalty system from Loyalty Systems Australia. Engage is a high performance, high availability, on-line, real-time loyalty processing system. Engage allows you to offer value-added loyalty and gift card programs through your point of sale. Engage provides superior functionality including the ability to gather customer purchase information at the point of sale.
Engage delivers the technology you need to reach, reward and retain your customers. Our solutions are built to help you inspire loyalty and to help you strengthen your relationships with your customers. Too many people think that loyalty is won with low prices or discounts that you give everyone. This might result in sales for you, but it also leads shoppers to love the deal instead of your product.
The goal is to get your customers to associate their love of a great product with the experience of buying it. By leveraging the quality of your product with the passion that you bring to it, and incorporating rewards, frequency and membership programs powered by Engage, you not only enhance the experience you provide to your customers, you also inspire loyalty.
Gift card programs are an integral part of any strategy to reach, reward and retain new or existing customers. Gift cards also provide reinforcement of your corporate brand or marketing message across multiple customer touch points, maximising your exposure.. and your marketing return on investment.
Engage delivers gift card solutions that are configurable to be uniquely tailored to your specific goals. Combined with Engage loyalty program, you can opt to register gift card buyers into their membership profile so that you can truly track who is using the cards and how. Careful analysis of your captured membership activity can also help you determine if bonus points or gift cards can offer the higher response rates for your incentive program.
Feature Benefit
Membership – points – rewards Manage your customers, accumulate and redeem points in real-time at the time and location of the transaction.
Automated mailings Save time by eliminating the labour intensive customer mailings by exporting data directly to our mailhouse.
Customisable program options Most options are customisable during setup to enable you to tailor the system to your requirements.
Enrolment at POS or online Allow your customers to sign up for your program at the point of sale or online via the portal.
Trigger based rewards Reward your customer based on pre defined triggers.
Monetary rewards Allow your customer to redeem points for gift cards.
Product rewards Inventory system allows you to list products available for redemption.
Stored value: fixed or flexible Track and redeem fixed or variable value gift cards at the point of sale.
Open loop (valid anywhere) Cross location redemption of gift cards means you can issue a gift card at one location and redeem it at another.
Online balance inquiry Online portal allows customer to query points and monetary value on both loyalty and gift cards.
Flexible customer data collection Dynamically build customer demographics screens to capture data relevant to your business.
Custom rewards messages Design your rewards messages
